If you like to back out at the first opportunity when making sales calls then this quick-fire guide will help you get the job done with less stress.
1. Get ready to listen
Listening sounds like it should be a cinch but you’ll be surprised how many sales people don’t do this at all. You’ve all answered the phone to hear someone launch into ‘robot’ mode and gabble on about what service/product they are offering. You can’t wait to get them off the phone, right?
Instead start the conversation by actually listening. Have a killer opening question and listen carefully to the answer rather than thinking ahead about how you can ‘sell, sell, sell’. The killer question will depend on your relationship with the customer but once you know how, it’s really easy to think of one. Find out more about the ‘killer question’ in our Facebook group.